The fundamental principle and commitment of the management is the systematic service of its clientele and the provision of services based on the continuous developments and challenges of our time. Specifically, the management of the company KALLIERGOS O.T.M. S.A. is committed to the following: • Excellent service quality. • Immediate technical support and supervision of service implementation. • Research and development of new services in accordance with customer requirements. • Excellent customer relations, high-level fulfillment of their needs, and maximum satisfaction. • Spirit of teamwork and creativity in work. Employees are free to express their concerns and suggestions in regular meetings with their colleagues and team leader. • Relationships of mutual respect and benefit with suppliers and partners. • Relationships of mutual respect and esteem among the company's personnel. • Compliance of the company's operation and services with the provisions of the European General Data Protection Regulation (GDPR/EC/2016/679). • Full compliance of the company's operation and services in all areas with legislative provisions and regulatory regulations that concern it. The above commitments are achieved through: ⁃ The implementation and continuous improvement of the quality management system in accordance with ISO 9001:2015. ⁃ The execution of their tasks in accordance with the procedures and instructions of the system. ⁃ Regular review of the system by management. ⁃ Seamless cooperation between management and employees. ⁃ The creation and maintenance of a modern work environment. ⁃ Allocation of resources for the continuous improvement of the company's activities. According to the above, the application and effort for continuous improvement of the effectiveness of the quality system is mandatory for all of us.
